Communication is essential to meeting core business objectives. Contact centers as a service (CCaaS) reduce your IT spending and support costs.
Contact centers are facilities that address customer issues sent through the phone, email, live chat, social media, or other avenues. Traditional contact centers are located in a specialized space inside a business or other facility. From there, agents serve customers by using large technical equipment, constantly updating their tools and resources to ensure a pleasant customer experience.
Many businesses struggle to afford the costs involved with establishing a physical contact center. Allocating staff to manage the equipment and provide customer service is no small request when there are other pressing matters to resolve. Thankfully, the contact center as a service (CCaaS) model allows companies to purchase and manage the equipment they need at a fraction of the cost.
First Class Connection is a contact center solutions provider. We support your business with on-premises contact center software and cloud-based contact center technology. Our specialists efficiently deploy new features and offer custom CCaaS solutions that address your specific requirements.
Our 100% solutions-based and consultative approach means we provide the technology solutions you need to achieve your core business goals. We never upsell you on unnecessary services. Our team checks in to verify your contact center software is working as intended and re-evaluates your strategy if there’s room for improvement.
Building a technology strategy doesn’t have to bust your budget. First Class Connection supports businesses with consultative services that reduce costs and keep your IT goals on track. We provide relevant solutions that make a positive impact on your operations.
CCaaS solutions involve either cloud-based or on-premises technology. Regardless, the service is fully scalable and flexible. First Class Connection offers predictable fees and a lower total cost of ownership. Our omnichannel support helps you serve customers through all modes of communication. Whether they reach out via social media or instant messaging, they’ll never be turned away or met with a dead end.
Other CCaaS benefits include:
Finding the right technology solutions doesn’t need to be complicated. First Class Connection is your ticket to high-end, cost-effective IT and telecommunications resources. Ready for more? Send us a message.
