Business Phone Services

Maintaining a cloud-based or on-premises phone system doesn’t have to be a hassle. First Class Connection supports businesses with cutting-edge VoIP and SIP trunk solutions.

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Should You Use a Hosted or On-Premises Phone System?

A private branch exchange (PBX) phone system is a traditional, physical phone system installed at your building. All phones included in the system are connected through the public phone network. With the rise of internet-based solutions, some PBX systems have been modified with voice-over-IP (VoIP) features. Onsite business phone systems can be easily controlled and monitored by communication managers and can be cheaper to set up initially.

Cloud-based or hosted business phone services aren’t so different from on-premises solutions. Calls through a hosted system are made through the internet rather than a local phone network. Connections are made using VoIP software, a technology that allows even your remote workers to attend conferences and make calls.

Person dialing office phone using Business Phone Services

Switching from a purely on-premises system to a cloud-based solution is simple. Since VoIP is software-based, new desk phones and phone lines aren’t required. All you need to do is download the provider’s app on a mobile device or laptop and start dialing.

First Class Connection specializes in providing business phone services. Our team manages your phone system from implementation to maintenance and upgrades. When you partner with us, you receive business phone support at a fraction of the cost of maintaining a traditional phone system. Plus, you don’t have to deal with unexpected downtime or repair costs. Look no further if you want unmatched mobility, cost savings, and scalability.

Navigate the Technology Landscape With Confidence

Upgrading your telecommunications framework is challenging without the right resources. First Class Connection supports businesses with a 100% client-focused approach. We understand not every technology solution is the one for you. That’s why we learn about your vision for the future and only offer the business phone services, managed connectivity services, and managed security services you need to achieve your IT goals.

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First Class Connection Offers Cost-Effective VoIP Business Phone Solutions

Voice communications are more vital to business now than ever. As more enterprises adopt remote work policies and shift toward a hybrid environment, your team members need the tools to stay in touch with your customers and with one another. Video conferencing, call recording, social media, and mobile communications are capabilities every company needs to remain flexible and competitive in today’s technology landscape.

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Voice over Internet Protocol (VoIP) technology is a flexible and software-based alternative to more traditional on-premises solutions like PBX systems. A VoIP business phone system can do everything a PBX can and more. Voice communications are managed through a central web console, and you can monitor activity over a variety of channels. VoIP features like video conferencing and text messaging increase productivity and improve collaboration for your business.

First Class Connection helps you plan and deploy your VoIP solution. We can also determine which features of your old phone system may prove helpful in the future. If you need softphones or VoIP headsets to complement your new solution, our team has you covered.

Scalability
You don’t need to install new cables to support a hosted business phone system. You can quickly expand your VoIP solution to support more or fewer users with a single phone call to your First Class Connection account manager. If you add a new member to the team, we can add a phone line to your account and create a profile for them. And because software-based telephony is compatible with existing technology, management is as easy as downloading a mobile app to your personal device or laptop.
CRM Integration
VoIP business phone technology presents new opportunities for flexibility and integration. Video conferencing, collaboration tools, and mobile device support are just the beginning. First Class Connection can also integrate your VoIP features with a CRM, further improving your communication capabilities.

Your VoIP solution can recognize customer phone numbers, pull up call history, and create sessions for file and screen sharing. If you have an important call that needs to be monitored, your system can alert a manager and invite them to the session. Customer service and collaboration are simple with the right business phone service. First Class Connection offers VoIP software as part of our contact center solutions, providing the tools you need to establish a contact center that can support your remote customer service workers.

How SIP Trunk Services Complement Business Phone Systems

Session Initiation Protocol (SIP) technology is a critical component of business phone systems. SIP trunking uses a text-based internet protocol (IP) to route calls through the public switched telephone network (PSTN). This technology can handle multimedia communications, location management, call recording, monitoring, and presence management.

SIP trunking includes easy-to-use tools that can adjust call routing and add phone lines on demand. However, introducing SIP trunking services to your telecommunications strategy requires sufficient connectivity and skilled professionals to oversee the installation and maintenance of your solution. First Class Connection can check your current business phone service for implementation and port existing phone numbers to your new solution.

Ensure Safe Connection With Endpoint Security

VoIP and SIP trunking services introduce new levels of connectivity to your business. But as your employees connect over the internet, they need protection. First Class Connection’s endpoint security services prevent malicious users from accessing your devices.

How We Protect Your Devices

Business Phone Services

Should You Use a Hosted or On-Premises Phone System?

Navigate the Technology Landscape With Confidence

First Class Connection Offers Cost-Effective VoIP Business Phone Solutions

Scalability

CRM Integration

How SIP Trunk Services Complement Business Phone Systems

Ensure Safe Connection With Endpoint Security

More Solutions. Better Value. Done.

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