With many Americans working from home, quality network connectivity is more important than ever. Through UCAAS and CCAAS, you can connect to your team with the click of a button.
What Are UCAAS and CCAAS?
To understand the difference between UCAAS and CCAAS, you first need to understand what each service is.
What Is Unified Communications as a Service?
Unified communications as a service (UCAAS) is the integration of various communication tools and applications, including:
- Phones
- Internet
- Voicemail
- Text message
- Video message
- File sharing
- Digital fax
Offered by managed service providers, UCAAS integrates these different forms of communication into a single cloud service to simplify how you collaborate and communicate with your team.
Benefits of UCAAS
UCAAS improves your business in several ways, including:
Unified Company Culture
UCAAS improves your ability to connect with other employees, enhancing the sense of unity within your company.
Uninterrupted Video Conferences
With many people working remotely, online meetings are an excellent way to include everyone in your organization—unless you have a poor connection.
If your video software falters in the middle of a meeting, the meeting becomes an inconvenience. With UCAAS, dropped calls are a thing of the past.
What Is Contact Center as a Service?
Contact center as a service (CCAAS) is a cloud-based software solution that allows businesses to use contact center software. With CCAAS, you only purchase the technology you need.
This service operates without onsite hardware and is entirely cloud based. Some features of CCAAS are:
- Call routing and forwarding
- Conference bridging
- Virtual or online receptionists
- Voicemail to email transcription
Benefits of CCAAS
With CCAAS, you’ll experience:
Better Customer Interactions
Your customers will love the simplicity of working with a company that uses CCAAS. Their communication channels exist in the same place as yours, making connection simple. Your employees can also easily access client information and messages.
What’s the Difference Between UCAAS and CCAAS?
UCAAS and CCAAS may seem similar, but there’s a key difference:
UCAAS Communication
UCAAS focuses on internal collaboration among employees, departments, or branches. With the increase of employees working from home, UCAAS has become vital to company operations.
Unified communications allow employees to work together from different locations using a streamlined application, like Microsoft Teams or Zoom.
UCAAS minimizes downtime and keeps employees on task by reducing the need to switch among multiple applications. By simplifying collaboration, employees can get answers quickly through their application of choice and get back on track in record time.
CCAAS Communication
CCAAS is centered around the customer experience. If your business has a call center, CCAAS improves how you engage with customers, as it combines all channels of communication into one cloud-based platform.
What does this mean for your business? CCAAS removes the need for landlines or onsite phones. Employees can make calls from their desk, mobile devices, and laptops, meaning they can work from home without a landline.
All you need to power CCAAS is the internet—no more hardware or software to make customer calls.
How To Know If You Need UCAAS vs. CCAAS
Depending on what kind of business you run, you may need UCAAS over CCAAS or vice versa. Some companies need both.
Businesses That Need UCAAS
If your business struggles with employee communication, you need UCAAS. Common signs your network needs an upgrade are:
- Dropped calls
- Long downloading times
- Poor Wi-Fi connection
- Messages that won’t send
- Poor camera quality during online meetings
If you’re experiencing one or more of the above, reach out to a managed service provider for UCAAS.
Businesses That Need UCAAS
If your business struggles with employee communication, you need UCAAS. Common signs your network needs an upgrade are:
- Dropped calls
- Long downloading times
- Poor Wi-Fi connection
- Messages that won’t send
- Poor camera quality during online meetings
If you’re experiencing one or more of the above, reach out to a managed service provider for UCAAS.
Businesses That Need CCAAS
If your business has a call center and uses landlines to make calls, you need CCAAS. CCAAS makes landlines a thing of the past by centralizing customer service on a cloud. It’s time for an upgrade if your business is experiencing:
- Dropped client calls
- Miscommunication with clients
- Weak internet connection
- Disorganized client information
- Low-quality video conferencing
Do I Need Both?
Some companies need both UCAAS and CCAAS because of the nature of their business. If your business hosts both client calls and internal calls, bundling these two services will cut your IT costs.
You no longer need different platforms for emails, videos, and phone services—with UCAAS and CCAAS, it’s all in one cloud-based solution. By bundling these services, you enhance your company’s internal and customer communications all for one monthly fee.
You may need both of these solutions if you have to:
- Authenticate and route calls
- Record customer interactions and employee meetings
- Log client information
Where Do I Start?
Now that you understand UCAAS vs. CCAAS, you probably want to take advantage of these services. Call First Class Connection.
We’re experts in UCAAS and CCAAS with over 450 partners and a 99.99% average system uptime. We take care of the installation, development, and maintenance of your communications so you can focus on your daily operations.
Contact us today to learn more.
