Our Blog

Check out our latest blogs on cybersecurity and IT best practices.

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How AI in Cybersecurity is Revolutionizing Detection and Response

How AI in Cybersecurity is Revolutionizing Detection and Response

Managed Security

AI in cybersecurity enhances threat detection and response through automation and advanced analytics. Learn how AI-driven XDR strengthens security.

XDR Integration for Your Business- The Ultimate Checklist

XDR Integration for Your Business: The Ultimate Checklist

Extended Detection and Response

Use our easy checklist to ensure your XDR integration goes smoothly and discover how taking certain steps can protect your company from cyber threats.

Why Your Business Needs MDR Cybersecurity Today

Why Your Business Needs MDR Cybersecurity Today

Managed Security

Check out how MDR cybersecurity services are essential for your business. Learn about real-time monitoring, cost-effective security, and more here.

7 Ways Managed Detection and Response (MDR) Protects Your Network img

7 Ways Managed Detection and Response (MDR) Protects Your Network

Managed Security

Discover how Managed Detection and Response (MDR) allows 24/7 monitoring, rapid threat detection, and actionable insights to safeguard your business.

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Managed Detection and Response Explained: Everything You Need to Know

Managed Security

Confused about managed detection and response (MDR)? Learn what it is, how it works, and why it’s different from other security services here.

tech professionals looking at code on computer

Managed Detection and Response Explained: Everything You Need to Know

Managed Security

Confused about managed detection and response (MDR)? Learn what it is, how it works, and why it’s different from other security services here.

Top Security Challenges of Remote Work and How Virtual Desktops Keep Data Safe

Top Security Challenges of Remote Work and How Virtual Desktops Keep Data Safe

Virtual Desktop Infrastructure

Discover the biggest remote work security challenges and how virtual desktops can protect your business. Learn about risks, mitigation strategies, and key benefits today.

VDI vs. RDS: Which Virtual Desktop Solution is Right for You

VDI vs. RDS: Which Virtual Desktop Solution is Right for You?

Virtual Desktop Infrastructure

Not sure whether to choose VDI vs. RDS? Learn the key differences, pros, cons, and best use cases of each virtual desktop solution to find what’s best for you.

What-is-Virtual-Desktop-Infrastructure-Exploring-Important-IT-Management-Questions

What is Virtual Desktop Infrastructure? Exploring Important IT Management Questions

Virtual Desktop Infrastructure

Discover the benefits of Virtual Desktop Infrastructure (VDI), compare it with RDS, explore costs, security, user experience, and more in this guide.

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What Is Penetration Testing? Your Complete Guide

Penetration Testing

Learn about the power of penetration testing, how it protects your small business from cyber threats, and how it keeps your data secure before attackers strike.

How to Choose the Right Outsourced Contact Center Partner for Your Business

How to Choose the Right Outsourced Contact Center Partner for Your Business

Unified Communications

Choosing an outsourced contact center partner is essential for aligning your business goals and ensuring top-quality service.

Navigating Contact Center Outsourcing: Benefits and Misconceptions

Navigating Contact Center Outsourcing: Benefits and Misconceptions

Unified Communications

Contact center outsourcing provides many pros and cons, offering benefits to help your business thrive while navigating the challenges that come with it.

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CX Platform vs. Contact Center: What Is the Difference?

Unified Communications

CX platforms differ from contact centers in significant ways, including their advantages, roles, and the sectors they are suitable for.

How to Improve Customer Retention With Personalized CX Operations

How to Improve Customer Retention With Personalized CX Operations

Unified Communications

CX operations can be customized to customer needs to improve their experience and reduce churn rates. Read on to learn more.

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Unified Communications Analytics: Leveraging Data for Enhanced Customer Insights and Service

Unified Communications

Leveraging unified communications analytics data provides enhanced customer insights and a seamless service experience. Read on to learn more.

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Your Guide to Improving Telecom Customer Experiences in 2024

Telecommunications

This comprehensive guide provides insights about improving your telecom customer experience for the new year. Continue reading to learn more.

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A Guide to Building a Unified Communications Strategy

Unified Communications

This article outlines the factors to consider when building a unified communications strategy for your business.

UCaaS Providers: Scaling Your Services For Business Growth

Unified Communications

This article guides you through the factors to consider when scaling your services with a UCaaS provider.

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ROI of Unified Communication

Unified Communications

Partnering with a reputable unified communications provider can help your business retain substantial ROI. Read on to learn more.

The Need for Unified Communications Solutions in the Modern Workplace

The Need for Unified Communications Solutions in the Modern Workplace

Unified Communications

Unified communications solutions are essential for the modern workplace, as they provide a way for employees to navigate common communication challenges.

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Why do you need CX services?

Unified Communications

Customer experience solutions ensure that businesses keep their customers happy and returning for their services. Read on to learn more.

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How does UCaaS work?

Unified Communications

UCaaS solutions streamline business communication efforts and allow employees to collaborate more efficiently. Read on to learn more.

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Why You Need Managed Network Security Services

Managed Security

Managed network security services provide organizations with high-quality protection while allowing them to focus on the core of their business.

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How to compare SD WAN features vs business needs?

Telecommunications

There are many SD-WAN features that businesses can utilize to improve productivity and flexibility without sacrificing security.

An Expert’s Guide to CX Services

An Expert’s Guide to CX Services

Managed Security

CX services ensure that an organization’s customers are satisfied with their product or services, increase retention rates, and generate revenue.

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What is Endpoint Security?

Managed Security

Endpoint security services provide managed detection and response solutions for company devices that act as exploitable vulnerabilities for cybercriminals.

Business person using mobile phone and laptop in office

What Are Managed Mobility Services?

Managed mobility services help secure mobile devices and prevent external cyber threats from exploiting company data via malware or phishing.

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How to Choose the Right Contact Center as a Service (CCaaS) Provider

Managed Security

Are you looking for a centralized platform for your company’s communications? Learn about Contact Center as a Service solutions today.

Secure Digital Data Network

A Guide to UCaaS Security Best Practices

Managed Security

UCaaS security solutions are the perfect cloud-based process to manage all communication throughout your business. Keep reading to learn more today.

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Preparing Your IT for Disaster

Managed Security

Thanks to SD-WAN and its benefits, connecting multiple users across different applications has never been easier.

Telecom engineer worker climbing antenna tower

Time for a New Telecom Solution? What Companies Need to Look For

Managed Security

Can’t tell if you’re overdue for a new telecom solution? Your company needs to look out for several factors—here’s what you need to know.

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Preparing Your IT for Disaster

Managed Security

Read this blog to learn about IT Disaster Recovery, including the benefits, how to create a recovery plan, and how recovery services can help.

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What is a Managed Firewall and Do You Need One?

Managed Security

Learn the importance of managed firewall services, their benefits, what firewall services are, and potential pitfalls you can avoid.

The Future of Managed Connectivity

Managed Security

Managed connectivity—or embedded connectivity—refers to the ability of electronic devices to connect with other devices and networks.

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The Benefits of Telecommunication Services in Today’s Corporate Landscape

Telecommunications

In today’s digital landscape, telecommunication services are helping many businesses revolutionize their operations.

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Ways Hackers are Stealing Passwords and How to Stop Them

Managed Security

Businesses today must be concerned about password protection. Learn today how hackers steal passwords and how to safeguard company information.

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What Actually Happens During a Ransomware Attack?

Managed Security

Malware attacks have become increasingly common, but exactly how do ransomware attacks happen? Learn how to stay protected today.

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What are managed connectivity services?

Unified Communications

Understanding managed connectivity services doesn’t need to be a struggle. Here’s what you need to know to guide your business in the right direction.

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Prepare Your Cloud for 2023

Managed Security

Discover how to approach cyber cloud security in 2023 so you can make educated, data-driven decisions about the direction of your IT.

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Why You Need a Network Assessment Heading Into the New Year

Unified Communications

How secure is your company’s network heading into the new year? Learn about how network assessments provide a detailed analysis of your infrastructure.

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The Complete Guide To Workplace Security Awareness

Unified Communications

IT officers aren’t the only ones responsible for cybersecurity. Learn why every employee needs a thorough understanding of workplace security awareness.

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Explore the Consequences of Cyberattacks

Unified Communications

No matter your industry or size, every business is a target for cyberattacks. Learn how to protect yourself and navigate the consequences of cyberattacks.

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How to Maintain Security When Employees Work Remotely

Unified Communications

Working from home is the new standard in many industries, but what risks does this bring? Read on to learn how to maintain security when employees work remotely.

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New Hybrid Work Technology

Unified Communications

Hybrid workplaces are becoming the new normal. Let’s discuss how new hybrid work technology needs to adapt.

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What Is a Managed Firewall?

Unified Communications

Managed firewalls are instrumental in organization data protection protocols. Read on to discover what they are and why they’re important.

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What You Should Do Before Switching to a New MSP Environment

Unified Communications

Changing your service provider may seem challenging, but having a plan simplifies the transition. Read some tips for switching your MSP environment.

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How Can MSP Services Help My Business Grow?

Unified Communications

Adding to an in-house IT team is expensive for many growing businesses. Read more about the benefits of MSP services and what FCCC offers.

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Why Do You Need a Backup and Disaster Recovery Plan?

Unified Communications

A disaster recovery plan is critical for any company, but it’s especially important for small and medium-sized businesses.

Understanding SD-WAN Security for Businesses

Telecommunications

Making sure users are securely connected to applications is critical. Learn about the benefits of SD-WAN security and the services FCCC provides.

Learn the Benefits of Enhanced Mobility for Businesses

Telecommunications

Discover the benefits of enhanced mobility for businesses and the mobility security solutions you should implement.

Discover the Tremendous Benefits of VoIP

Telecommunications

As the world shifts from analog to digital, more and more small to medium-sized businesses are ditching traditional business phones for VoIP business phone service.

The Cost of Cyberattacks and Their Impact on Small Businesses

The cost of IT downtime can be massive for small businesses without a proper defense. Learn about the cost of cyberattacks and how to prevent them.

When To Outsource IT Services and the Advantages of a Managed Solution

Building an internal team of IT experts is a major commitment. Learn when to outsource IT services and how a managed solution can save you money.

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Try These Collaboration Tools for Remote Workers

Unified Communications

Remote work is here to stay. Don’t let outdated communication tools hold back your company. Use these excellent collaboration tools for remote workers.

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Is It Better To Lease or Buy Business Phone Systems?

Unified Communications

VoIP has become the new gold standard for communication. Find out how to increase cost savings for enterprises and small businesses.

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Why Security Awareness Is Important

Unified Communications

Being mindful of cybersecurity is an invaluable skill. Learn how to educate employees on data protection and promote a security culture.

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Our Detailed Telecom Glossary

Telecommunications

The telecom industry is varied and sophisticated. Use our telecom glossary as a guide to the technology in the field.

how to reduce telecom expenses

How To Reduce Telecom Expenses

Telecommunications

Reduce telecom expenses by eliminating unnecessary services, developing a budget, performing telecom cost audits, or partnering with a telecom agent.

Benefits of a Telecom Broker

How Telecom Brokers Benefit Your Business

Telecommunications

Telecom brokers assist with telecommunications sourcing and compare the rates of different companies to get you the best deal.

How To Improve Contact Center Performance

Unified Communications

If you want to improve your contact center performance, you need to implement advanced customer service techniques, including ACD, IVR, and CRM.

UCAAS vs. CCAAS Explained

Unified Communications

UCAAS and CCAAS are cloud-based solutions that improve collaboration and communication. UCAAS is client focused, while CCAAS is employee focused.